Have you ever had a question while using our self-service capability that you wanted an expert answer to? All self-service users will now be able to reach out for help using our Support Chat in Portal!
In the Support Chat, you'll be able to:
Reach out to us by clicking 'Contact Support'
Navigate directly to the Knowledge Library or Onboarding Learning Path in Persado Academy
Search for help on your own to see if anything in our Library answers your question
Check your chat history and get regular updates on your inquiries
Get updates on Persado news and new features!
Contacting Support and Turnaround Times
Not sure when to contact support? You might consider reaching out to us when:
You can't find what you're looking for in our article collection on generating and predicting content by yourself, or are looking for more details
You're getting "stuck" with something in Portal, and don't know how to fix it
You have questions about your subscription or overall account
You have a question for our IT team
You'd like help with anything that comes to mind!
Our Persado team will monitor the Support Chat from 4:00 A.M. to 8:00 P.M. EST, Monday to Friday (excluding observed public holidays).
You can expect to hear back within 2 to 4 hours during this standard support time.
Requests received outside of standard support hours (including public holidays) will be collected; however, no action can be guaranteed until next business day.